- Order and shipping
The processing of your orders, manufacturing and delivery (free of charge) take 9 to 14 business days. We make every effort to ensure that you receive your order as quickly as possible without compromising the quality and freshness of the roses.
A tracking number is automatically issued when your package is shipped. Visit our "Parcel Tracking" page with this number.
We deliver our products worldwide. There is no minimum purchase quantity and all our deliveries are free of charge (except DOM-TOM). In order to satisfy the entirety of the orders, we deliver from several warehouses all over the world.
If your order contains several items, depending on available stocks and shipping warehouses, they may be sent separately. Don't worry, your package will arrive shortly.
With our secure delivery service, Fleur Eternelle takes care of the formalities for you. We assume full responsibility for a lost or damaged package, by placing a new order at our expense.
- Cancellation and return
It is possible to modify your order while it is being processed. Once you have received a tracking number and a shipping confirmation, the order is then handed over to our delivery service provider and we no longer have the ability to change it.
It is entirely possible to cancel your order. However, if the order is already being processed, the cancellation fee will be 40% of the purchase price.
Feel free to contact our customer service at: firstname.lastname@example.org - Our team will take care of your request as best as possible.
We are only able to accept a return in the case of a proven product defect. Our articles undergo very strict quality controls before each shipment.
However, if your products have any manufacturing defect, please send us a picture of the relevant product (in the original packaging if possible) to email@example.com along with your order number. In order to be eligible for a return, your item must be unused and in the same condition as you received it.
Your security is our priority: our site only offers secure and guaranteed safe payment methods.
We accept: Credit Cards and Debit Cards.
Our online payment services include: Paypal* G2A Pay*
As a banking institution within the European Union, PayPal offers you more than 10 years of experience in secure online payments. It is simple, fast, free and internationally renowned for its efficiency. *G2A Pay - G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to give you a maximum of payment possibilities. Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept cheques at the moment.
Yes, the "HTTPS" in the URLs of our shop testifies of the quality of our services. HTTPS is a variant of "http", secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and any identity theft. Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and which is added to the "http" protocol on the website in the address bar.
No. Except in exceptional cases, we only accept one discount code per order.
Fleur Éternelle ships its products all over the world in all legitimacy. However, the buyer is responsible for the import taxes of his country, we decline any responsibility.
Team Fleur Éternelle,